Na Hoku selected a plan with a flexible support plan to minimize downtime
| | Founded in 1924, Na Hoku, Inc. operates over
sixty retail locations in Massachusetts, New York, Pennsylvania,
Florida, Illinois, Colorado, Nevada, California, Oregon, Washington and
Hawaii. Their stores range from pearl in-the-oyster kiosks to top of
the line jewelry stores. They are ranked #15 of the top 40 jewelry
chains in the United States and are among Hawaii’s Top 250 businesses.
Na Hoku has enjoyed an outstanding reputation in the
jewelry industry for over eighty years.
Na Hoku was experiencing problems with inconsistent
systems between 64 Na Hoku branded stores and
Pearl Factory kiosks, and needed a new solution to
standardize their POS hardware in order to simplify their
increasing support issues. Na Hoku looked to DigiPoS
and found the Retail Blade “RB3” was a great solution
to their consistency issues. They liked the idea that they
can self-support these systems by enabling in-store
employees to service the system; simply by swapping out
a hard drive, a power supply, or motherboard in seconds
with no tools required.
With only 1-2 checkouts per location, it is crucial to their
business to reduce downtime. Based on that need, they
also chose to use the DigiPoS Advanced Replacement
program to keep a working supply of technology available
to them at all times with as little disruption to their
business as possible.
“We originally chose the DigiPoS solution because
of its modular design, but after using them for four years, the increased reliability we have experienced
gives us immense satisfaction with our decision.”
- Sam Chepkevich, Na Hoku
Director of Information and Telecommunications Services
They chose the Retail Blade over HP, Dell, and generic
PC’s as it was a Retail hardened solution. The Blade
provided them with immediate functionality with their
existing software, as well as a flexible upgrade or
maintenance plan, enabling each store to control and
reduce servicing costs and enjoy long term return on
investment for years to come. |
